At Xi’an Youpinjia Trading Co., Ltd, we aim to provide high-quality products and exceptional service. If you are not fully satisfied with your purchase, we are happy to help with refunds and returns, subject to the following terms and conditions.
1. Returns
You may request a return for eligible items within 14 days from the date of receipt of your order.
Eligible Items for Return:
- Wallpaper and photography materials that are unopened, unused, and in their original condition.
- Digital downloads (e.g., free or purchased photo or wallpaper material) are not eligible for returns unless there is an error with the product.
To initiate a return, please contact our customer service team at [Your Email Address] with your order number, product details, and reason for the return. We will guide you through the return process.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Digital downloads, including free or paid photography materials, wallpapers, or similar digital products that have been downloaded.
- Customized or personalized products.
3. Refunds
Once your returned item is received and inspected, we will send you an email to notify you that we have received the returned product. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.
4. Shipping Fees
The cost of return shipping is the responsibility of the customer, unless the product is defective or we made an error in processing your order. If the item was defective or damaged upon receipt, we will provide a prepaid return shipping label.
5. Damaged or Defective Products
If your item arrives damaged or defective, please contact our customer service team within 7 days of receipt with photos or evidence of the damage. We will either replace the product or issue a full refund depending on your preference.
6. Cancellations
Orders can be canceled within 24 hours of placing the order, as long as the item has not been shipped. If the order has already been shipped, it will be subject to our return policy upon delivery.
7. Exchange Policy
We do not offer direct exchanges for any items. If you wish to exchange a product, you must return the original product and place a new order for the item you want.
